changes.
| |  | {color:#221e1f}{*}Notes from my SLA session on *{color} |
| | | *Notes from the SLA session _Effective Communication Strategies: How to understand and be understood_* |
| | |
 | | {color:#221e1f}{*}Effective Communication Strategies: How to understand and be understood{*}{color} |
| | | Pamela [Bruner's|http://www.MakeYourSuccessEasy.com] _Effective Communication Strategies_ session from SLA's 2009 Annual Conference is highly recommended. She describes each of four common Communication Styles: |
| | |
| | {color:#221e1f}Presented by Pamela Bruner \[{color}www.MakeYourSuccessEasy.com{color:black}\]{color}\\ |
| | | *Action Person/Driver/Acheiver - task and results oriented, decisive, take charge |
| | *Idea Person/Expresser/Visionary - Innovative, Creative, Passionate, people oriented, see big picture |
| | *People Person/Relator/Likeables - Warm, Helpful, Supportive, feeling |
| | *Process Person/Analytical/Reflective - Detail-oriented, methodical, lots of data, precise |
| | |
| | {color:#221e1f}{*}{+}3 LEARNING STYLES{+}{*}{color} |
| | |
| | {color:#221e1f}1.{color} {color:#221e1f}{*}{+}Visual learning (watchers)+{*}{color} {color:#221e1f}\- learn by seeing, writing, reading, observing, eye contact{color} |
| | |
| | {color:#221e1f} {color} {color:#221e1f}Enjoy reading, movies and TV{color} |
| | |
| | {color:#221e1f} {color} {color:#221e1f}Like to sit up front in a seminar so they can see the speaker{color} |
| | |
| | {color:#221e1f} {color} {color:#221e1f}Are quiet and don't say much when they are upset{color} |
| | |
| | {color:#221e1f}2.{color} {color:#221e1f}{*}{+}Auditory learning (Talkers/Listeners)+{*}{color} {color:#221e1f}\- learn by hearing, listening, talking{color} |
| | |
| | {color:#221e1f} "Let's talk about it."{color} |
| | |
| | {color:#221e1f} Do a lot of encouraging and praising{color} |
| | |
| | {color:#221e1f} Like listen to radio and music{color} |
| | |
| | {color:#221e1f} Show emotions by voice tone and by words{color} |
| | |
| | {color:#221e1f}3.{color} {color:#221e1f}{*}{+}Kinesthetic or active learning (Doers/Movers/Touchers)+{*}{color} {color:#221e1f}\- learn by experience, trial and error, feeling, touching, showing, experimenting, doing{color} |
| | |
| | {color:#221e1f} {color} {color:#221e1f}Tend to be involved in sports, working out or keeping fit{color} |
| | |
| | {color:#221e1f} Don't like to sit for long meetings{color} |
| | |
| | {color:#221e1f} Show emotions by their body language or actions, are quick to give hugs, and physical affection{color} |
| | |
| | \\ |
| | |
| | |
| | {color:#221e1f}{*}{+}4 COMMUNICATION STYLES{+}{*}{color} |
| | |
| | {color:#221e1f}1.{color} {color:#221e1f}{*}{+}Action Person/Driver/Acheiver{+}{*}{color} {color:#221e1f}\- task and results oriented, decisive, take charge{color} |
| | |
| | When you talk to an "Achiever", make it fast. |
| | |
| | Don't: share information they don't need or initiate a personal discussion in a business conversation |
| | |
| | Why not? They have little patience for anything off purpose. |
| | |
| | Do: provide information on a need-to-know basis. |
| | |
| | Why? That's all they want to hear. |
| | |
| | What to say: "I have two points to make and I need three minutes of your time. Number one..." |
| | |
| | What not to say: - Hi\! Let me tell you about my weekend\! |
| | |
| | {color:#221e1f}2.{color} {color:#221e1f}{*}{+}Idea Person/Expresser/Visionary{+}{*}{color} {color:#221e1f}\- Innovative, Creative, Passionate, people oriented, see big picture{color} |
| | |
| | {color:#221e1f}When you talk to a "Visionary", make it fun.{color} |
| | |
| | {color:#221e1f}Don't: overload Visionaries with details and don't expect them to meet your standards for detail.{color} |
| | |
| | {color:#221e1f}Why not? Their eyes glaze over from details and you lose them. You set them...and yourself...up for failure when you expect them to embrace a high level of detail.{color} |
| | |
| | {color:#221e1f}Do: provide details on a need-to-know basis, and let them know why they need to know it.{color} |
| | |
| | {color:#221e1f}Why? Since they don't love details for detail's sake, they need to understand how the details fit into their big picture in order to tolerate them.{color} |
| | |
| | {color:#221e1f}What to say: "Here's what you need to know to make this happen."{color} |
| | |
| | {color:#221e1f}What not to say: - "I'm telling you everything because if it isn't perfect it isn't right."{color}\\ |
| | |
| | {color:#221e1f}3.{color} {color:#221e1f}{*}{+}People Person/Relator/Likeables{+}{*}{color} {color:#221e1f}\-{color} {color:black}Warm, Helpful, Supportive,{color} {color:#221e1f}feeling{color} |
| | |
| | When you talk to a "Likeable", make it personal. |
| | |
| | Don't: just relay facts. |
| | |
| | Why not? Likeables will think something is wrong. |
| | |
| | Do: add small-talk, even if it's only a few words. |
| | |
| | Why? Even a few personal words inspire and motivate Likeables. |
| | |
| | What to say: "I missed you at the meeting. Here's what you need to know." |
| | |
| | What not to say: - Here's what you missed at the meeting. \\ |
| | |
| | {color:#221e1f}4.{color} {color:#221e1f}{*}{+}Process Person/Analytical/Reflective{+}{*}{color} {color:#221e1f}\- Detail-oriented, methodical, lots of data, precise{color} |
| | |
| | When you talk to an "Analytical", make it logical and accurate. |
| | |
| | Don't: approximate or go off on tangents. |
| | |
| | Why not? In a Reflective's world, if it's not exact, it's not right. Reflectives expect conversations to go from A to B to C to D and are not good at following tangents. |
| | |
| | Do: be as logical, detailed and systematic as you can. When you estimate, let them know it's an estimate. Before going on a tangent or changing the subject, warn you listener. |
| | |
| | Why? When you let them know you are estimating they won't assume exactness. When you warn them of a tangent, they know to shift gears and are better able to follow you. |
| | |
| | What to say: "I estimate I'll be there at 2:00. It could be fifteen minutes either side of 2:00." "This point is off topic..." |
| | |
| | What not to say: - I'll be there at 2:00. (When you are actually estimating.) |
| | \\ |
| | |
| | {color:#221e1f}{*}{+}4 STEPS TO BEING A MASTER COMMUNICATOR{+}{*}{color} |
| | |
| | {color:#221e1f}1) LISTEN{color} |
| | |
| | {color:#221e1f}2) REPEAT to confirm understanding{color} |
| | |
| | {color:#221e1f}3) TAKE RESPONSIBILITY for the communication - "I am sorry, I am not understanding you."{color} |
| | |
| | {color:#221e1f}4) EMPOWER by asking questions - "What do you think?"{color} |
| | | Bruner then outlines specific, proven techniques for communicating with people who manifest a particular type of style. Read a complete [summary|http://wiki.sla.org/download/attachments/4817117/bruner+communication.pdf] of the session for suggested language and approaches to make sure your message is heard. |
Effective Communication Strategies