Ideas for Roundtable Topics, Collected from Call #1
Davis Erin Anderson
- Process Improvement
- Managing Customer Relationships
- Copyrighting and Licensing Procedures
- Digital Libraries and Customer Services
- Proactively Engaging With Customer Needs and Inquiries
- Revisiting the Future Ready 365 4 Pillars
- Pairing the extensive experience of the Fellows with the Stars impressions of the field thus far
- Increasing dependence on information professionals as teachers
- Role of content expertise and supporting search inquiries
-recent phenomenon of search being dumbed-down
-this phenomenon devalues the expertise that research professionals provide
-dynamic of Stars w/ Fellows is a good framework to discuss this idea. What's changed? What hasn't? Where are we headed?
- Spin the topic of search expertise into 5 different perspectives
- flesh out one meaty topic so the audience takes away useful info on something specific
- Consider search as an umbrella topic
- Look for 1 unique topic not covered elsewhere during the conference
- Discuss the opportunities implied in the following statement heard recently from a corporate VP of Research (paraphrased):
- If a manager or Project Team leader doesn't use the information you provide, you are held responsible. We all are responsible for *moving the
organization forward.* On my team, if nothing ever happened as a result of someone's research, they were unlikely to stay very long.
- I don't have "customers" within an organization; rather, I am at the table as part of every strategic team. If I'm not, I should be fired.
- Being an order taker puts you right where XX now sits, which is the soon-to-be-fired seat. I am accountable for the information provided, how it's used, and that it's not ignored. That's my responsibility to the organization in which I work.
- All panelists recognized for the social aspect of their work;
- each have served colleagues, communities, and fellow SLA members
- interested in exploring service component: service to customers, the profession, and the community, as a basic instinct
- Why did we choose SLA to dedicate our service to?
- Personal branding issue - "Brand: Me"
- Concur with Roberto---common theme in all panelists honored is that they are involved
- Each honoree has been chosen for their ability to help people
- Leadership as an umbrella topic - How each person can bring about change
- Lisa participated in two roundtables in the past:
#1 Changing Stewardship: What can different generations of librarians teach each other? A retiring librarian and Lisa talked about different perspectives on leadership (what it means, how to get involved & develop leadership skills).
#2 Being An Audacious Leader When Introducing Change: Introducing, leading & managing change seems to continue to be a topic of interest in the library world.
- So combining the two - leadership and change management - is a topic idea with perspectives from Rising Stars and Fellows.
- Discuss and illustrate how technology has not just changed how we do our jobs, but how it's changed our profession in general
-(i.e. different focus in grad schools now, how more places need librarian skills but call us information technologists, etc.)
- The importance of the ability to succinctly and clearly share what we do and how it's important (the elevator pitch approach)
- How can we be agile and adapt to change within our jobs?
- How can we engage our community of users and find the gaps in our services?
- How can we market/brand our "libraries" to be more than books, but proactive service driven space that meets everyday information needs?