2004 - Nashville SLA Conference Highlights
The Art of Negotiating Anything
Saturday, Jun 05, 2004
Dread your next vendor contract renewal? Wishing you could get the nerve to ask for a raise? No problem interviewing, but nervous when you get to the salary discussion? Negotiation is an art and there are some basics you can review to prepare you for your next negotiation opportunity and put you on even footing. In this dynamic and interactive workshop, attorney and consultant to the information services industry Jennifer R. Pitarresi outlined the basic tenets in the art of negotiating and gave pointers to increase your bargaining power in virtually any situation.
LMD Board Meeting
Saturday, Jun 05, 2004
Moderator: Jill Konieczko, US News & World Report
Meeting of the 2003 LMD board and committee members.
Presentations and Communications 101
Sunday, Jun 06, 2004
Speaker: Jennifer Pitarresi, Sponsored by Factiva
Recent polls report that the top stresses in life include marrying and divorcing, relocating, starting a new job, and ... giving formal business presentations. This interactive session included the "do's" and "don'ts" of good communications, as well as tricks and tips. To help reiterate the lessons learned, the course will included role-playing exercises to help enhance presentation skills.
Jennifer Pitarresi's presentation(PowerPoint)
Competitive Intelligence Section Breakfast: Financial Intelligence
Monday, Jun 07, 2004
The Competitive Intelligence Section invited attendees to its Section Breakfast where a guest speaker spoke on the topic of Financial Intelligence. Understanding financial statements is an important component of competitive intelligence. There is a significant amount of critical and essential competitive information you can glean from examining financial ratios and balance sheets that can be used to create actionable intelligence using techniques such as trend and comparative analysis. The speaker explored various techniques that can be used in financial intelligence (FI) or forensic accounting.
Mentoring Breakfast: Resume & Interviewing Tips & Tricks from Managers
Monday, Jun 07, 2004
Moderator: Dave Shumaker, MITRE
Developed specifically for students pending graduation or those with newly-minted MLSes, this networking session put seasoned managers together with those who are embarking on job hunts. Participants were asked to bring several copies of resumes for review. This was a great opportunity to have someone review resumes, gain some interviewing pointers, and make some great connections
LMD Business Luncheon
Monday, Jun 07, 2004
Moderator: Jill Konieczko, US News & World Report}Business Luncheon at which the prestigious Karen J. Switt Leadership Award was presented.
Re-inventing Knowledge Management: How Specialist Librarians Use Knowledge Services
Monday, Jun 07, 2004
Speaker: Guy St. Clair, SMR International; Sponsored by EOS International; Thomson Scientific
This session showed you how to use Knowledge Services (the convergence of information management, knowledge management, and strategic learning) to help your organization meet its mission-specific objectives. At the same time, it showed how to sell the value of specialist librarians and other knowledge workers as KM team members.
Guy St. Clair'spresentation(PowerPoint)
Strategic Planning: A Business Primer for Information Professionals
Monday, Jun 07, 2004
Moderator: Amy Affelt, Lexecon
Speakers: Jan Sykes, Information Management Services, Inc.; Lauren Meader, Covington & Burling
Sponsored by Factiva
Success in today's business environment requires that an organization's leaders have the ability to create a vision of the organization's future direction as well as the course it needs to get there. While various business improvement techniques such as Total Quality Management and Re-engineering are often extremely beneficial to the ongoing progress of a business, correct strategic focus remains the single most important element in an organization's success. Join us for two presentations from information professionals who developed strategic plans, and learn from their insights and experiences.
The presentation(PowerPoint)
Working Up the Food Chain with Competitive Intelligence: Lessons Learned
Monday, Jun 07, 2004
Speakers: Mary Foreman, USAA and David Liserio, USAA; Sponsored by LexisNexis
Information professionals are increasingly responsible for value-added competitive intelligence services. At USAA, the information professionals took on the extra task of and responsibilities for competitive intelligence and ultimately worked themselves up the corporate food ladder with their outstanding work products, which are now used (verbatim) in the company's strategic planning documents. This was an insightful session to learn how the USAA librarians reinvented themselves and information deliveries, and in the process increased their value and visibility throughout the organization.
State of the Information Profession from a 20,000 ft. High Perspective
Monday, Jun 07, 2004
Speaker: Leslie Jacobs Barrett, Outsell
The information profession is a dynamic and ever-changing one, and some of the recent trends haven't been easy ones. For example, corporate information center functions are down by an average of 30%, but many of the "disappearing" FTE's have moved to the business units they once served from an information center. This session had an insightful and engaging presentation by Leslie Jacobs Barrett, Vice President & Lead Analyst with Outsell, who shared with us the results of Outsell's recent research on the state of the information profession from a 20,000 foot perspective.
Process of Going Global, or How to Go Global without Going Loco
Monday, Jun 07, 2004
Speakers: Janice Keeler, Accenture LLP; Willem Noorlander; Dave Shumaker, MITRE
Deploying information content and managing access to electronic information sources have increasingly fallen into the responsibility of information professionals, and for many info pros these responsibilities cross time zones, geographical boundaries, languages, and cultures. We heard "lessons learned" from three information professionals who successfully launched and managed their respective organizations' global information content portfolio -- and did so without going loco in the process!
Janice Keeler's presentation(pdf)
Dave Schumaker's presentation(pdf)
Knowledge Management Section Breakfast: The Automatic Indexing Solution - Your Taxonomy Anti-dote!
Tuesday, Jun 08, 2004
Speaker: Karin Bootsma, Entopia
The KM Section held an exciting networking breakfast with a special guest speaker from Entopia to show how you to spend your time where you add most value - finding effective solutions to speed access to information and transform it into organizational knowledge! The Entopia K-Bus information discovery infrastructure automates the integration of internal and external information from a myriad of sources (including databases, people and resources) making it immediately and easily accessible, thus removing the lag time necessitated through human indexing and taxonomy. By automatically building a cross-application repository of semantic, contextual and social metadata, the Entopia K-Bus adds value to turn information into organizational knowledge with greater efficiency. Information professionals can become corporate heroes by introducing their organization to this integrated immediate and value-added access.
Mentoring Breakfast: Resume & Interviewing Tips & Tricks from Managers
Tuesday, Jun 08, 2004
Moderator: Dave Shumaker, MITRE
Developed specifically for students pending graduation or those with newly-minted MLSes, this networking session put seasoned managers together with those who are embarking on job hunts. Participants were asked to bring several copies of resumes for review. This was a great opportunity to have someone review resumes, gain some interviewing pointers, and make some great connections!
Consulting Section Luncheon
Tuesday, Jun 08, 2004
Speaker: Ulla de Stricker, de Stricker Associates
An annual gathering of the Consulting Section, this networking luncheon featured special guest speaker, Ulla de Stricker, who pondered the payoffs and premiums, as well as the pitfalls and perils, of being a consultant.
Overview of the luncheon(MS Word)
Contraditional Pursuits: I Have My MLS - Now What?
Tuesday, Jun 08, 2004
Speakers: Deborah Brightwell, CoreStaff; Scott Marriott, Marriott Research & Recruiting
Corporate librarianship was recently listed as a "hot job", but now that you have that MLS, now what? This was a panel presentation from two experts who help companies find information professionals, and helped the audience learn just how marketable that MLS really is!
Shake Up the marketing Toy Box: It's Time to Focus on Your Virtual Brand Identity
Tuesday, Jun 08, 2004
Speaker: Chris Olson, Chris Olson & Associates; Sponsored by LexisNexis
The more information products are delivered on the desktop, the more intangible and "faceless" information services can become. A dynamic branding strategy can successfully overcome this challenge with consistent and coordinated brand identity activities. Smart strategists monitor their information service brand in the virtual world of e-mail, intranets, webinars, web sites, and blogs. They realize that when someone views a web page or reads a PDF file, an opportunity exists to give a person the visual hook for remembering the information service brand. This was a chance to discover new branding games in the marketing toy box as our speaker provided insights into managing and maximizing a virtual brand identity.
Chris Olson's presentation(pdf)
Climbing the Ladder Online: Professional Development and Distance Learning Technology
Tuesday, Jun 08, 2004
Speaker: Jean Heilig, CareerLab
Today's bare bones budgets don't allow for conference travel. And if you live in a remote place, it's hard to keep up. Many savvy managers have turned to the Web for staff development. Online learning has opened up a new world in education. This program showed how you can design sessions tailor-made for your staff, or to scope out a program for yourself?}
Happiness Is...Taxonomies
Tuesday, Jun 08, 2004
Speakers: Katherine Bertolucci, Isis Information Services; Beth Golden, Factiva
Taxonomy is a technique for organizing information into hierarchies. It promotes information retrieval by tailoring categorization to a specific community of practice. But should you buy a taxonomy off-the-shelf, have one customized to your unique needs, or build one from scratch? This panel discussion brought together three taxonomy specialists, who presented their experiences and insights on buying or building taxonomies.
Beth Golden's presentation(PowerPoint)
Starting Over from Scratch
Tuesday, Jun 08, 2004
Speakers: Karen Kreizman Reczek, Bureau Veritas; Sharon Levy, National Wildlife Federation
In a world of "six degrees of separation", we all know someone who has had to start over, either as an information professional or completely overhaul an information center. Please join us for two stories of inspiration from two information professionals who had to start over from scratch after being downsized or laid off. Particularly with these stories, you'll understand how when a library door closes, another door opens!
When Change is the Only Constant: Lessons Learned from Throughout a Career
Tuesday, Jun 08, 2004
Speaker: Robyn Frank, Executive Office of the President
Throughout her career as an information professional, Robyn Frank has tackled a great many challenges and embraced different opportunities in diverse libraries and information centers, but there was one constant: CHANGE! Her most recent challenge and opportunity was to re-engineer and revolutionize the library and information services at the Executive Office of the President (yeah, THAT president!) This was an inspiring and dynamic presentation from a leader within our profession.
Robyn Frank'spresentation(HTML)
Content Buying Roundtable
Tuesday, Jun 08, 2004
Moderator: Janice Keeler, Accenture
This was chance to meet others who manage and negotiate purchase of electronic information content for global enterprises. Their were networking opportunities with peers to share best practices, tips, and ways of solving common problems. Topics for discussion were determined by participants onsite, but could have included: the issues of a global/multilingual audience, global contracts, global communication, usage data needs and global training needs. This was a chance to also discuss options for further networking throughout the year.
The Content Buyers' Roundtable was intended for experienced/senior managers who are responsible for global content and global enterprise level contracts as a major part of their job description, working in a global organization or large enterprise.
Coaching Employees for Success
Tuesday, Jun 08, 2004
Speakers: Lynn Berard, Carnegie Mellon University; Jane Dysart, Dysart & Jones Associates; Dottie Moon, Pratt & Whitney
Coaching isn't limited to sports -- and to be a good coach you needn't always worry about "hat hair"! Coaching is a very different style from traditional management, but it's been proven to be an effective way to better engage staff for greater results. Coaching isn't limited to sports -- and to be a good coach you needn't always worry about "hat hair"! Coaching is a very different style from traditional management, but it's been proven to be an effective way to better engage staff for greater results. Representing the corporate, academic, and consulting worlds, our panel of experts provided their insights on the differences between managing and coaching, to share coaching basics, and give you their best practices for using coaching elements with your team.
Jane Dysart's presentation (PowerPoint)
LMD Incoming Board Meeting and Luncheon
Wednesday, Jun 09, 2004
Moderator: Lois Weinstein, L. Weinstein Consulting LLC
Meeting of the 2004-2005 division executive and advisory boards, to review business of the past and pending years.
What Have You Done for Me Lately? How Info Pros Determine ROI
Wednesday, Jun 09, 2004
Moderator: Judy Field, Wayne State University
Speakers: Anne Caputo, Factiva; Jude Hayes, LexisNexis; Marilyn Bromley, Bureau of National Affairs
Gone are the days when info pros can "assume" that the powers-that-be can easily identify the return on their investments into a library; in addition to identifying, collecting, organizing, managing, retrieving, analyzing, packaging, and marketing information, let's add to our daily list of "to do's" measuring ROI. This panel of practitioners and uber-consultants will cover types of ROI measurements, value measures and many other aspects of ROI that can be incorporated into your library's marketing and strategic planning.
Judy Field's presentation(PowerPoint)
Jude Hayes' presentation(PowerPoint)
Marilyn Bromley's handout(MS Word)