KM Issues

Added by Karen Huffman, last edited by Nerida Hart on Dec 10, 2008  (view change)

Table of Contents  

How is knowledge changing?

See book by George Siemens (October 2006) who puts this in perspective: KnowingKnowledge.

Why should you even bother with KM?

Some thoughts:

  • Improves awareness and deepens personal understanding
  • Imparts competitive advantage
  • Speeds learning and sense-making
  • Facilitates creativity
  • Increases connectivity

What exactly is the role of context?

This is a difficult question, consider context games.

Who are the real KM thought leaders?

5 KM masters.

Where can you go to learn KM?

See formal courses.

How do we best entice reciprocation and participation?

  • Denham Grey: There is no easy answer, no checklist, no best practice here. These activities have worked for me:
    1. Select a core group (5-7 players) to start the conversation - others will join, when they see value
    2. Get your core group to lead by example - show the way, do the contact recording
    3. Share stories so others can grasp what works and what to avoid
    4. Make it easy to contribute - limit the access hurdles, wiki's are good tools here
    5. Seek executive support and have them 'walk the talk' - this provides sanction and legitimacy
    6. Start slowly - select a few critical relationships and document those first

I do not think you will achieve lasting results with 'rewards', or threats - this will be part of personal review, or enticements - hey do this and we will deliver that. What you are dealing with here is a change of mindset. One or two examples (stories) that show how recording contacts has added valve will be worth far more than any other motivators.

What are your favorite KM resources?


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