2009 SLA Annual Conference KM-Sponsored Programs

Table of Contents

Continuing Education Courses:

Title: Getting to the Heart of the Story: Qualitative Evaluation of Library Services Using Narrative Techniques

Date: Saturday, June 13, 2009
Time: 8:00 am - 5:00 pm
Instructors:

• Nerida Hart, Program Manager, Knowledge for Regional NRM
  Land & Water Australia
• Karen Huffman, Sr. Apps & Database Admin., Info Systems & Technology
  National Geographic Society

Course Description: Information professionals constantly need to sell their worth to their organization. Many of us have learned to collect and aggregate statistics about our products and services, but what is the quality of service and value add we offer to our customers and our organizations? By applying narrative techniques, your instructors will guide you through the methodology for collecting qualitative information, allowing you to better articulate the depth of difference you make to your organization.
Maximum Attendees: 50
Location: TBD

Title: Organizational Knowledge Retention: Challenges, Implications, and Opportunities for the Information Profession

Date: Saturday, June 13, 2009
Time: 8:00 am - 12:00 pm
Instructor:

• Michael J. Novak, Senior Business Operations Specialist, Internal Revenue Service, Office of Procurement

Course Description: This course examines the phenomenon of knowledge loss and retention in organizations. Specifically, it identifies current and emerging trends that challenge leaders to effectively capture, transfer, and retain critical employee knowledge so as to ensure enhanced decision making, problem solving, quantitative and qualitative business outcomes, employee engagement, and customer satisfaction. Finally, the course demonstrates the role of information professionals in retaining organizational knowledge.
Maximum Attendees: 50
Location: TBD

Title: A Systematic Approach to Knowledge Capture, Transfer, and Rentention

Date: Sunday, June 14, 2009
Time: 8:00 am - 12:00 pm
Instructor:

• Michael J. Novak, Senior Business Operations Specialist, Internal Revenue Service, Office of Procurement

Course Description:  This course examines the dual issues of organizational knowledge retention and organizational performance improvement through Benchmarking. Specifically, it identifies current and emerging trends that challenge leaders to effectively capture, transfer, and retain critical employee knowledge so as to ensure enhanced decision making, problem solving, quantitative and qualitative organizational outcomes, employee engagement, and customer satisfaction. The course then demonstrates how these trends, challenges, and issues can be successfully addressed by means of the Benchmarking technique. Finally, the course provides a step-by-step process for developing and implementing a Benchmarking process in an organization.
Maximum Attendees: 50
Location: TBD

Title: Text Mining and Visualization for Research

Date: Sunday, June 14, 2009
Time: 1:00 pm - 5:00 pm

Instructor:

• Seth Grimes, President, Alta Plana Corporation

Course Description:  Text mining applies linguistic and statistical techniques to textual documents (news and scholarly articles, e-mail, research notes, forms, surveys, and the like) to facilitate classification and knowledge discovery. It builds on content management, search, and data mining technologies. Coupled with visualization solutions, it can be a powerful research tool. The course will discuss business contexts and the technology. It will cover applications, techniques, and vendors and present case studies and an implementation roadmap.
Maximum Attendees: 50
Location: TBD

Co-sponsored Sessions:

Session Title: Using Collaboration Software: Tell Us Your Story and We'll Tell You Ours

Description: From collaborative networks to communities of practice (CoPs), learn the goals, methodologies, best-practices, and tools practitioners are applying to grow collaborative communities and expert sytems. Discussions will also include how organizations manage the impact of new technolgies on users, have evolved their policies to include social networks, measure improvements to productivity, and manage training needs.

Speaker(s):

• Monica Ertel, Director of Global Information Services, Bain & Company, San Francisco, CA
• Catherine Monte, Chief Knowledge Officer, Fox Rothschilda
• Arik Johnson, Managing Director, Aurora WDC

Moderator: Gayle Lynn-Nelson, Senior Librarian Relations Consultant, LexisNexis      
Sponsor/co-sponsor(s)(lead Division in BOLD): DKM, DPHT, DCI
Time: Monday, June 15, 2009, 9:00 am to 10:30 am
Location: TBD

Session Title: Transformational Leadership: Inspirational Language (Spotlight Session)

Description: Steve Denning, Author, Storytelling Guru, and Financial Times Best Business for 2007 award winner reveals secrets for how best to share knowledge with your co-workers, inspire your team, and utilize appropriate language to be a transformational leader. Gain lots of practical tips and insights from this dynamic speaker.

Speaker: Steve Denning, http://www.stevedenning.com/
 

Moderator: TBD
Sponsor/Co-sponsor(s) (lead Division in BOLD): DLM, DKM
Time: Tuesday, June 16, 2009, 9:30 am to 11:00 am
Location: TBD  

Session Title: Critical Thinking 

Description: Critical thinking is a key competency for all information professionals. It leads to results such as sharper competitive intelligence products, clearer, more persuasive proposals and budget justifications, more effective problem solving, and better taxonomies. How can we develop and improve our critical thinking skills and engage them in our work?

Speaker(s):

• TBD
• TBD
• TBD

Moderator: TBD
Sponsor/Co-sponsor(s) (lead Division in BOLD): DLM, DKM
Time: Tuesday, June 16, 2009, 11:30 am to 1:00 pm
Location: TBD

Session Title: Practical Strategies for Improving ROI (Spotlight Session)

Description: This interactive session is filled with practical strategies and examples that attendees can take back to their workplace for implementation. Karen's focus will be on value added services, business alignment, and revenue generation (fee based services for our external clients.) Vicky will explain how qualifying and quantifying your value to a firm/library in turn adds value to your own career. The goals & objectives she set and accomplished in 2007 created opportunities to highlight how she provided an excellent return on investment to her firm. Speakers share good practices and lessons learned for improving ROI (return on investment) in their organizations.
 

Speaker(s):

• Karen Kreizman Reczek, Senior Manager, Information Resources Center, Bureau Veritas Consumer Products Services
• Vicky Platt, Director of Research,Willamette Management Association
• Steven Lastres, Director of Library and Knowledge Management, Debevoise & Plimpton, New York, NY (not yet confirmed)
• TBD

Moderator: TBD
Sponsor/Co-sponsor(s) (lead Division in BOLD): DFB, DLM, DKM, DAM, DLEG, DPHT 
Time: Tuesday, June 16, 2009, 1:30 pm to 3:00 pm
Location: TBD

Session Title: Blogging & Innovation

Description: The rapid adoptions of social media and Web 2.0 technologies have created new information resources; today, blogs have become prominent and distinctive offerings of high value.  These novel forms of editorial experimentation have created new bridges between authors, editors, and their audience, and the ability to publish faster has accelerated the information flow.  See how new expertise is unearthed, new audience segments are identified, and web-native publishing is commercialized.
 

Speaker(s):

• Kent Anderson, Executive Director, Product Development, New England Journal of Medicine
• TBD
• TBD

Moderator: Gail Stahl, Lead Researcher, Strategy & Industrial Goods, The Boston Consulting Group, Atlanta, Georgia
Sponsor/Co-sponsor(s) (lead Division in BOLD): DPHT, DKM
Time: Monday, June 15, 2009, 1:30 pm to 3:00 pm
Location: TBD

KM Individual Sessions:

Session Title: Knowledge Management Roundtable: What's New in KM?

(Ticketed event - price TBD based on hotel costs)

Description: Join fellow KM practitioners and interested individuals for a networking breakfast and a lively discussion on current trends.

Moderators:

• Tom Clark, Team Lead, Information Services, MITRE Corporation
• Ethel M. Salonen, MSLS, FSLA, Department Head, Information Services, MITRE Corporation

Lead Moderator: Jeanne Slater Trimble, Team Lead, Information Services, MITRE Corporation
Sponsor: DKM
Time: Monday, June 15, 2009, 7:00 am to 9:00 am
Location: TBD

Session Title: Managing Knowledge-Based Initiatives: Keynote & All Hands KM Business Meeting

Description: Learn more about managing knowledge-based initiatives from a long-time practitioner including: enlisting executive support for KM, building KM into work processes, and improving decision-making. Then join friends and colleagues in the second portion of this session for a networking opportunity and the KM Business Meeting to learn more about the division's current accomplishments and future plans.

Speaker: Stacy Land, Director of Performance Enhancement, Senior Medical Management, WellPoint & Author, Managing Knowledge-Based Initiatives: Strategies for Successful Deployment

Moderator: Neirda Hart, Program Manager for Knowledge for Regional NRM, Land & Water Australia
Sponsor: DKM
Time: Monday, June 15, 2009, 1:30 pm to 3:30 pm
Location: TBD

Session Title: KM in Washington

Description: Washington is home to many organizations that are doing exciting work in knowledge management. In this program, three of those leaders will discuss their cutting-edge programs and the secrets of their success.

Speaker(s):

• Denise Bedford, Senior Information Officer, Information Solutions Group, World Bank Group
• Jean Tatalias, Director of Knowledge Management, MITRE Corporation
• TBD

Moderator: David Shumaker, Clinical Associate Professor, School of Library and Information Science, Catholic University of America
Sponsor: DKM
Time: Monday, June 15, 2009, 3:30 pm to 5:30 pm
Location: TBD

Session Title: Knowledge Café: (hot topic to be determined)

Description: A Knowledge café is a means for a group of people to have an open, creative conversation on a topic of mutual interest in order to gain a deeper collective understanding of the subject and the issues involved. Join your fellow conference attendees in a café-style environment to discuss "TOPIC." (We will be generating a list of topics via our membership)

Moderator: Dianna K. Wiggins, Knowledge Sharing Manager, Global Consumer & Business Insights Information Center, McDonald's Corporation
Sponsor: DKM
Time: Tuesday, June 16, 2009, 7:00 am to 9:00 am
Location: TBD

Session Title: KM without Borders

Description: How do you collaborate and work effectively globally or even across locations in the same time zone? Come listen to individuals who see this type of environment as an opportunity that can foster innovation and creativity, and not view it as an obstacle to knowledge exploitation.

Speaker(s):

• Karen Huffman, Sr. Apps and Database Admin, Information Systems & Technology, National Geographic Society
• Peter Hobby, Program Manager, USAID Knowledge Services Center

Moderator: TBD
Sponsor: DKM
Time: Wednesday, June 17, 2009, 7:00 am to 8:00 am
Location: TBD

Business/Social and Networking events:

KM Board Meeting

Time: Sunday, June 14, 2009, 1:00 pm to 3:00 pm
Location: TBD

Reception for KM Division

Description: Join friends and colleagues for a casual networking reception featuring great coffee/tea, desserts, and a cash bar. Participate in fun networking games and meet new people with similar interests. Take a moment to "inspire" your colleagues by sharing stories and users experiences that have impacted your work environment and profession.
Time: Sunday, June 14, 2009, 8:00 pm to 10:00 pm
Location: TBD
Sponsor: Inmagic