Implementation Specialist (East Coast)

Position: Implementation Specialist (East Coast)

Organization: Infotrieve

Department: Sales

Reports to: Product Implementation Specialist

Location: Wilton, CT

Job Summary:

We are looking for an implementation specialist for our content manager software with a strong aptitude for business and solid project management and communication skills.  This is a great opportunity to manage all aspects of the implementation process for our industry-leading software solutions, while working closely with Fortune 500 organizations from around the globe.  We are a long-term focused organization, and you will be an important contributor to our rapidly growing content management software business.

Essential Job Functions:

• Manage the software implementation cycle from contract signing through production
• Document customer requirements in support of solution design and configuration
• Collaborate with clients to facilitate the set up process
• Train clients on product functions and features
• Lead user acceptance testing to ensure a successful rollout and handoff to account management
• Provide ongoing system support
• Lead demo presentations for prospective clients
  

Requirements/Qualifications:

• Bachelor's degree required
• Excellent written and verbal communication skills, including group presentations
• Strong Customer Service skills
• Ability to multitask and consistently deliver quality work
• Strong project management, analytical skills, and attention to detail
• Ability to anticipate and solve problems and consistently meet project goals
• Ability to interact with all levels of an organization
• Ability and desire to work independently as well as with a team
• Some travel required as deemed necessary

The preceding job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.

To apply, please send resume to all of the following addresses:
Donna Pouliot: dpouliot@infotrieve.com
Christine McCarty: cmccarty@infotrieve.com
Careers web box: careers@infotrieve.com